Creating a Booking with Photo ID and Verification

Key-owners can now require that visitors upload a passport or national photo ID before accessing a key. Keycafe's machine-learning algorithms will verify the document to ensure its validity. Key-owners can also enable photo verification, which requires that travellers take a selfie photo and upload within 30 minutes of picking up the keys.

These added layers of security are necessary by law in some countries (e.g., Italy and Japan) and help key-owners be sure of who is accessing their keys and property.

These added layers of security are necessary by law in some countries (e.g., Italy and Japan) and help key-owners be sure of who is accessing their keys and property.

Request Photo ID Upload

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For instructions on how to create an ongoing access or one-time booking, visit our Creating a Booking page.

To enable the photo ID feature, follow these steps:

1. When adding a one-time visitor, enable Require Visitor ID at the bottom.

2. Enter the phone number of the visitor.

3. Toggle on the Require Visitor ID switch.

4. Enter the number of visitors you want to receive data for

5. Select Add

Turning on Real-time Photo ID

For instructions on how to create an ongoing access or one-time booking, visit our Creating a Booking page.

To enable the photo ID feature and require real-time photo selfie verification, follow these steps:

1. When adding a one-time visitor, enable Require Visitor ID at the bottom.

2. Enter the phone number of the visitor.

3. Toggle on the Photo Verification switch at the bottom.

4. Enter the number of visitors you want to receive data for.

5. Toggle on the Photo Verification switch at the bottom.

6. Select Add

New Beta Feature

Please be aware that Keycafe's Photo ID feature is in beta. We appreciate any feedback or suggestions about how we can improve the feature.

If you encounter any problems please let us know at support@keycafe.com.

Retrieving Visitor's Information and Photo ID

To view your visitor's travel information, photo ID, and selfie proceed with the following steps:

1. Login to your Keycafe account.

2. Select Bookings from the menu.

3. Select the visitor that you wish to view their information.

4. Select Photo ID.

5. Next to the name of the visitor, you have the option to select the information icon to view their information, the ID icon to view the photo of their ID, or the camera icon to view the selfie they took.

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