SmartBox Installation

In this article:

Installation manuals

MS4 / MS4M Base SmartBox

English, Français, 日本語

MS3 / MS3M Base SmartBox

English, Français, 日本語

MS3E / MSE30 Expansion SmartBox

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MS200 Base SmartBox


MS200X Base SmartBox


MS210X Expansion



Installation videos



Before installation, keep in mind the accessibility for users of your SmartBox. This is especially important for customer-facing applications. To ensure that all users are able to access keys, please follow American Disabilities Act (ADA) guidelines:


If SmartBox is unobstructed

If the SmartBox is unobstructed from the front, the highest touch point should be no more than 48" (122 cm) and the lowest 15" (38 cm).



If SmartBox is obstructed (front access)

If the SmartBox has an obstruction in front (such as a countertop) with a depth of 20" (51 cm) or less, the same maximum height of 48" (122 cm) applies. If the obstruction is deeper than 20" (51 cm), the highest touch point is 44" (112 cm) . The obstruction should be no deeper than 25" (63 cm).

ADA_Kiosk_Guideline_Diagrams_02.png                ADA_Kiosk_Guideline_Diagrams_03.png


If SmartBox is obstructed (side access)

If the SmartBox is only accessible for a wheelchair user by reaching to the side (such as in a narrow hallway) and has an obstruction in front with a depth of 10" (25 cm) or less, the same maximum height of 48" (122 cm) applies, but the maximum height for the obstruction is 34" (86 cm). If the obstruction is deeper than 10" (25 cm), the highest touch point is 46" (116 cm) . The obstruction should be no deeper than 24" (61 cm).

ADA_Kiosk_Guideline_Diagrams_05.png                         ADA_Kiosk_Guideline_Diagrams_06.png


Surrounding floor space

For wheelchair access, have a minimum ground clearance of 30" (76 cm) by 48" (122 cm) for both front-access and side-access in front of the SmartBox.

ADA_Kiosk_Guideline_Diagrams_08.png                ADA_Kiosk_Guideline_Diagrams_07.png


Installation instructions


After ensuring that your SmartBox set is complete, proceed with the following steps:

  1. Take the power supply out, attach the appropriate plug, and connect to a power source.

A Note About the SmartBox Wall-Mount Lock

The SmartBox wall-mount lock requires power to open and be able to remove the SmartBox from its mount. To ensure your SmartBox can be unlocked, take the power supply out as the first step. Next, attach the appropriate plug, connect to a power source, and test the wall-mount lock prior to fixing The SmartBox to the wall-mount backplate.

  1. Once plugged-in, the SmartBox starts an initialization process. This process can take up to 10 minutes.
  2. After the initialization process has been completed, follow the steps for WiFi, Ethernet or Cellular connectivity to find an environment with a strong signal reception.


Mounting the backplate on drywall

  1. Locate a stud in the drywall using a stud finder.

A Note About Safety

To ensure the stability of the SmartBox on the wall, the backplate must be mounted on a stud.

  1. Line up at least one column of the backplate holes on the stud.
  2. Place the backplate on the wall, use a level to ensure the backplate is aligned properly, and mark each hole with a pencil. Remove the backplate.
  3. Drill holes (3/8" size drill bit) on the marks that you have made on the wall.
  4. Prepare the backplate by inserting the screws through the hole in the backplate and threading the toggle bolts on the other side. Leave the holes that will line up with the stud empty.

A Note on Mounting

For safety purposes, please make sure to use at least 3 columns of holes, one column being a stud.

  1. Line up the backplate holes with the holes on the wall and insert the screws with toggle bolts into the drywall.
  2. Drill the screws until they are tight with the toggle bolts firmly against the drywall. You may need to lightly pull the backplate towards yourself to create tension between the toggle bolt and drywall.
  3. Drill the wood screws in the holes aligned with the stud.

A Note on Non Drywall Surfaces

If you are mounting to a different wall type, such as brick, cement, or metal, please purchase the appropriate hardware to mount.


Mounting the SmartBox

After securing the backplate to the wall, proceed to place the SmartBox on the backplate.

  1. Ensure the system is connected to the power outlet and it is online.

Managing the Power Cord

If you need longer power cord, remove the clamp holding the extra cord inside the chassis at the bottom left area and pull out the cord to the desired length and then tighten the clamp.

  1. Ensure that all the wires are tucked inside the chassis of the SmartBox.
  2. Lift up the SmartBox and line up the backplate teeth with the indents along the sides of the SmartBox.
  3. Press forward onto the backplate teeth and let the SmartBox slide down gently. The lock will then click into place.
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