Offline Mode

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If SmartBoxes go offline due to signal strength issues, they can execute a minimal set of functionalities. This includes the ability to unlock the bins and the SmartBox backplate lock using offline codes.

 

Offline SmartBox unlock codes

A set of codes are locally stored in SmartBoxes to unlock the device from the backplate. In order to obtain this code, proceed with the following steps:

  1. Log into your Keycafe account and select SmartBoxes.
  2. Navigate to the SmartBox you would like to unlock and select Troubleshoot.
  3. Select Offline Open Codes and under the heading Dismount SmartBox select the blue dropdown beside Master Lock, and make note of one of the codes. Toggle the button beside the code to mark it as used.
  4. To unlock the SmartBox, please use the touch screen on the box and select Touch Screen to Start.
  5. Select Help & More.
  6. Select Device Status.
  7. Select Troubleshoot.
  8. Enter the Master Lock offline access code.

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Unlocking Expansion SmartBoxes

Note that the Offline Open Codes are associated with individual SmartBoxes. This means that if you have Expansion units, they each have their own list of unique codes, separate from the Base SmartBox.

 

Offline key bin access codes

To obtain the codes for a specific bin, please:

  1. Log into your Keycafe account and select SmartBoxes.
  2. Navigate to the SmartBox you would like to unlock and select Troubleshoot.
  3. Select Offline Open Codes and under the heading Open Bins select the blue arrow beside the bin number you wish to open and record one of the codes. Toggle the button beside the code to mark it as used.
  4. To unlock the key bin, please use the touch screen on the box and select Touch Screen to Start.
  5. Select Help & More.
  6. Select Device Status.
  7. Select Troubleshoot.
  8. Enter the offline access code.

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One-time codes

Please note that every code can only be used once. To generate new codes:

  1. Log into your Keycafe account and select SmartBoxes.
  2. Navigate to the SmartBox you would like to unlock and select Troubleshoot.
  3. Scroll to the bottom below the offline bin codes and under the heading Refresh Codes select the button "Refresh Codes"

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