Accessibilité

We wish to ensure the service and our SmartBoxes are accessible to all users and visitor including those with disabilities. We advise location partners and enterprise users to follow ADA guidelines in the placement of the SmartBox. Please follow these steps if you require special assistance completing a key exchange at a SmartBox.

 
 

Vision Loss

If you are not able to see to interact with our firmware app, iOS or Android app, please take the following steps:

1. When you are ready to pickup or drop off keys, contact our customer support team.

2. Tell them you require assistance and provide your booking code.

3. The support team will remotely initiate the key exchange for you.

 
 

Mobility Loss

If you are in a wheel chair and not able to physically access all key bins, please take the following steps:

1. In advance of your visit to the location, contact our customer support team.

2. Tell them you require assistance and provide your booking code.

3. The support team will organize to have the key dropped off or moved to the lowest bin in the SmartBox in advance of your key pickup.

4. If for any reason the prior steps are not successful, contact our customer support team at the time of your key exchange and they will send personnel to assist.

Please Contact our 24/7 support to learn more about how we can accommodate your needs, or fill out this form with the subject line Accessibility Request to start the process.

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