In this article:
Download the App
Please note that using the Keycafe iOS or Android mobile app is the easiest way to pick up and drop off keys. The app allows you to easily communicate with us if you are in need of assistance.
Accessibility for Users with Disabilities
If you are a person with disabilities, please visit Accessibility to learn more about how we can assist you with picking up keys.
Picking Up a Key with a Booking Code
Key Owner Picking Up Keys
Start from step 4 if you are the key-owner. Please note that your access code is your phone number.
- If you choose not to use the URL link or download the Keycafe app, ensure that the key-owner has informed you of the SmartBox location and operating hours.
- Check your access dates and times to ensure that you are accessing the keys during the scheduled time.
- You have received a booking code via email or SMS message. Save this code as you will need it to access the key.
- Once you are at the correct Keycafe SmartBox location, locate the Keycafe SmartBox.
- Touch the SmartBox's screen to begin.
- Select Key Pickup.
- Enter your access code and press Enter.
- For additional security, you may receive a 4-digit SMS code to your mobile number that you will need to enter into the SmartBox.
- Select the name of the keys that you wish to pick up and press Pick Up. The designated key bin in the SmartBox will open to give you access to the keys.
- Once you have picked up the keys, close the key bin door firmly.
Important
- When picking up keys, do not put anything back into the bin, including the keys you just took out.
- Be sure to close the key bin door after picking up your keys.
- To leave the keys back in the bin, follow the Drop Off Keys process to ensure the keys are available in the app for pickup next time.
Picking Up Keys Using the Booking Link
- In the email or SMS you received for the booking, tap CLICK FOR YOUR BOOKING on a mobile phone.
- Tap the right arrow to proceed through the information pages.
- Your email address will be automatically entered. Agree with the Keycafe Terms of Service, Privacy Policy and Community Guidelines, then tap Start.
- From the My Booking page, tap Go to Key Pickup Location to see the location of the Keycafe SmartBox that the keys are placed in. Note the location's opening hours and address or select Show directions to be guided to the location. Tap Back to return to the My Booking page.
- Once you arrive at the SmartBox location, tap Pick Up Your Keys to see your booking code.
- Tap the SmartBox screen, then Key Pickup. Enter your code and confirm. A bin will open revealing your key.
- Once you have picked up the keys, make sure to close the key bin door firmly.
Read Your Welcome Note
After picking up your key, please go back to the step-by-step instructions page on your Keycafe app. Select Welcome Note to view the key owner's notes about the key you have picked up.
Pickup Complete!
You have successfully picked up the keys. To learn how to drop off your keys visit Dropping Off a Key.