Three methods visitors can receive an access code
Send Me A Sample
You can receive a sample of your visitor's access message. On desktop, select My Account in the user dropdown at the top right, then Communications > New Access & Setup > Send Me a Sample. On mobile, tap More > Communications > New Access & Setup > Send Me a Sample.
SMS
If the key owner has used your mobile number to provide you with an access to their keys, you will receive an SMS from Keycafe. It will contain a booking code that can used to pick up keys at the SmartBox. If you'd like, you can tap the URL to download the Keycafe app.
If you have been invited via email to use Keycafe, you will have received an email that provides information on how to gain access to the keys. It will contain a booking code that can used to pick up keys at the SmartBox. If you'd like, you can select CLICK FOR YOUR BOOKING to download the Keycafe app.
Keycafe App
If you receive access either by email or by phone, you may opt to use the Keycafe app to manage access to the keys. Benefits of the app include: see if the keys are checked in and ready for pickup, directions to the SmartBox location, hours of availability to pick up the keys, access code inside the app, and direct 24/7 access to multi-language Keycafe customer support.
- Download the app - IoS or Android
- Register your free Keycafe account using the email address or phone number that booking was sent to. Your email and phone are used to verify your identity as the correct person to be able to have access to the keys. Your data is never shared or sold.
Picking Up Keys
Visit Picking Up a Key for a step-by-step instructions on how to pick up keys using a booking code.