In this article:
Guides and FAQs
Keycafe's documentation provides you with guidance regarding most aspects of Keycafe's services and application. Access articles using the left navigation bar of this screen or use the search bar near the top-right of the screen.
Visit the Keycafe FAQs for a full index of the most frequently asked questions by our users.
Still have questions? Contact Keycafe's customer support through any of the provided channels.
Chat Support
Chat support is our recommended forum for customer support. It allows for immediate communication between you and our global support team. Simply click here to chat with our customer support or use the Keycafe app by logging into your account. Select More, then Help & Contact, and choose Chat Support.
Chat Languages
If you speak a language we do not natively support, we can communicate with you using the chat application's translation functionality. Chat translation is not always perfect so please have patience!
Email Support
You can either email us directly at support@keycafe.com or from the Keycafe app by navigating to More, then Help & Contact, and selecting Email Support. After entering your question or feedback, select Submit.
Phone Support
Our customer support team is available by phone around the clock and is equipped to serve you in various languages. In the app, navigate to More, then Help & Contact, and select Phone Support. You will be provided a list of our international support lines. Select one to speak to our support team.
| Country | Phone Number |
|---|---|
| Canada | +1 (604) 265-6073 |
| United Kingdom | +44 (203) 322 8946 |
| Japan | +81-50-3149-3462 |
| Netherlands | +31 85 2080 476 |
| The United States | +1 (855)763-8850 |
| Italy | +39 06 9480 8069 |
Phone Support Languages
Keycafe offers phone support 24/7 in English, and in French, Spanish, and Japanese during peak hours but not 24/7. More languages will be added as Keycafe grows!
Enterprise Sales Enquiry
Are you a business owner, building manager, or realtor looking to give your clients access to a Keycafe SmartBox? Directly connect to us by accessing our contact page or from your account by going to More, then Help & Contact, and selecting Enterprise Sales Inquiry.
Product Feedback
We would love to hear from you! Submit your feedback about your Keycafe experience through our contact page, or via Keycafe app. Simply navigate to More, then Help & Contact, and select Product Feedback.