Help & Contact

Guides and FAQs

Keycafe's documentation provides you with guidance regarding most aspects of Keycafe's services and application. Access articles using the left navigation bar of this screen or use the search bar near the top-right of the screen.

Visit the Keycafe FAQs for a full index of the most frequently asked questions by our users.

Still have questions? Contact Keycafe's customer support through any of the provided channels.

Chat Support

Chat support is our recommended forum for customer support. It allows for immediate communication between you and our global support team. Simply click here to chat with our customer support or use the Keycafe app by logging into your account. Select More, then Help & Contact, and choose Chat Support.

Chat Languages

If you speak a language we do not natively support, we can communicate with you using the chat application's translation functionality. Chat translation is not always perfect so please have patience!

Email Support

You can either email us directly at support@keycafe.com or from the Keycafe app by navigating to More, then Help & Contact, and selecting Email Support. After entering your question or feedback, select Submit.

Phone Support

Our customer support team is available by phone around the clock and is equipped to serve you in various languages. In the app, navigate to More, then Help & Contact, and select Phone Support. You will be provided a list of our international support lines. Select one to speak to our support team.

Country Phone Number
Canada +1 (604) 265-6073
United Kingdom +44 (203) 322 8946
Japan +81-3-4540-9880
Netherlands +31 85 2080 476
The United States +1 (855)863-8850
Denmark +45 78 75 95 77
Italy +39 06 9480 8069

Phone Support Languages

Keycafe offers phone support 24/7 in English, and in French, Spanish, and Japanese during peak hours but not 24/7. More languages will be added as Keycafe grows!

Enterprise Sales Enquiry

Are you a business owner, building manager, or realtor looking to give your clients access to a Keycafe SmartBox? Directly connect to us by accessing our contact page or from your account by going to More, then Help & Contact, and selecting Enterprise Sales Inquiry.

Product Feedback

We would love to hear from you! Submit your feedback about your Keycafe experience through our contact page, or via Keycafe app. Simply navigate to More, then Help & Contact, and select Product Feedback.

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