Guesty Integration

In this article:

Premium feature

For enterprise users, third-party integrations are a feature only available on the Premium plan. All public network users may use this integration.


Integrating your Guesty account

  1. Log into your Keycafe account.
  2. Select Add.
  3. Select Integration.
  4. Select Guesty.
  5. Make sure you are logged into your Guesty account.
  6. In your Guesty account, navigate to the Marketplace.
  7. From the Marketplace, select Keycafe and copy the API token.
  8. Enter Guesty API token and select Connect with Guesty to proceed.


Now your Guesty account is integrated with Keycafe. Select Integrations from the left side menu to view your integrated Guesty account.


Disconnecting your Guesty account

  1. Log into your Keycafe account.
  2. Select Integrations from the left side menu.
  3. Select the Guesty account you would like to disconnect.
  4. Select About Integration.
  5. Select Disconnect.
  6. Select Confirm to disconnect your Guesty account.


Providing key access to your Guesty guests

Once a reservation is made on your Guesty account, an email is sent to you with a direct link to create a Keycafe access for your guests. Select Click to Create a Booking for this guest to proceed. Follow steps 6 to 10 to complete the process.

To create access from your Keycafe dashboard, please proceed with the following steps:

  1. Log into your Keycafe account.
  2. Select Integrations from the left side of the menu.
  3. Select the Guesty account you would like to manage.
  4. Select Reservations to view the list of your upcoming reservations.
  5. Select the plus sign next to the reservation you would like to create an access for.
  6. The reservation information is auto-completed. Select Create Booking to proceed.
  7. Select the key that is linked to your listing.
  8. Choose the access instruction language, and whether to enable return key reminders and required traveler ID.
  9. Review the auto-completed information about your access and select Add.
  10. Note the access information and select Okay.

Please note that no accesses will be created for the bookings made prior to you integrating your Guesty account.


Guesty communication

As part of the Guesty integration, the Guesty hosts will be receiving updates regarding the important events and access details. The following updates will be accessible from Guesty's inbox:

  • Booking instructions including your guest's booking code and URL link.
  • The location from where the key is picked up by your guest.
  • The location from where the key is dropped off by your guest.
  • Booking cancellation note.

Updating or cancelling the Guesty reservation

Updating or canceling the original Guesty reservation will also update or cancel the key access linked to your reservation.

Co-hosting workaround

The integration does not support co-hosted accounts. However, if you obtain the Guesty login credentials from the account you are co-hosting, you can use these credentials to connect to the account directly allowing you to manage key access from your Keycafe account.

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