Hello, Bonjour, Hola, Konichiwa

As a multilingual key-exchange service provider, our platform and customer support is available in many languages no matter where you are or what language you may speak.

 

Available Languages

The Keycafe platform is currently available in 11 languages:

  • Arabic

  • Chinese

  • Dutch

  • English

  • French

  • German

  • Italian

  • Japanese

  • Luthuanian

  • Portuguese

  • Spanish

 

Account Language

To change the language of your Keycafe account:

  1. Click the user dropdown at the top near the right side and select My Account.

  2. Click Edit.

  3. Select the Language dropdown and choose your preferred language, then click Update.

Language of Notifications

Please note that changing the Keycafe account language will also change the language of all notifications that you will receive from Keycafe.

 

Live Chat Support Language

By contacting our support staff via our live chat, we are able to respond in almost any language using a third-party translation system. The same system is used for translating user emails.

Chat is our recommended method for quick and multilingual responses.

 

Phone Support Language

At this time, our support agents are equipped to speak in four different languages. English is offered 24/7 while other languages may only be available during certain hours or peak hours.

Don't see your language? We're planning on adding more soon!

English

French

Japanese

Spanish

 

SmartBox Language

Keycafe SmartBoxes can display Arabic, English, French, Japanese, Spanish, Dutch, Italian, German, Lithuanian, Portuguese, and Chinese. See SmartBox Languages for more details.

 

Visitor Notifications & Customizations

During the process of providing one-time access to your visitors, you are able to set the language in which they will receive notifications from Keycafe. Visit Creating an Access to learn more.

Language of Your Customizations

Certain aspects of the platform allow you to customize messaging such as the visitor "welcome note" and settings related to firmware on private SmartBoxes (see SmartBox Customization). Please keep in mind that when you add such customizations, they will stay in the original language you wrote them in.