In this article:
- Available languages
- Account language
- Live chat support language
- Phone support language
- SmartBox language
- Visitor notifications & customizations
Hello, Bonjour, Hola, Konichiwa
As a multilingual key-exchange service provider, our platform and customer support is available in many languages no matter where you are or what language you may speak.
The Keycafe platform is currently available in nine different languages:
To change the language of your Keycafe account, log into the Keycafe mobile or web app and select More from the menu. Select Language and choose your preferred language.
Language of notifications
Please note that changing the Keycafe account language will also change the language of all notifications that you will receive from Keycafe.
Language of support communications
While notices from the Keycafe app or website will be in the newly selected language if our support team contacts you or a visitor user, the message will be in English or the official language of the city the user is located in.
Live chat support language
By contacting our support staff via our live chat, we are able to respond in almost any language using a third-party translation system. The same system is used for translating user emails.
Chat is our recommended method for quick and multilingual responses.
Phone support language
At this time, our support agents are equipped to speak in four different languages. English is offered 24/7 while other languages may only be available during certain hours or peak hours.
Don't see your language? We're planning on adding more soon!
Keycafe SmartBox present in English, French, Japanese, Spanish, Dutch, Italian, German and Chinese. By default, SmartBoxes are set to the predominant language of the city they are located in. To change the language, simply select Touch Screen to Start and select your preferred language.
Please note that if you have customized the SmartBox's screen, the language of the images on the screen will stay the same.
Visitor notifications & customizations
The following steps are used to determine the language in which the access code is sent to your visitors:
If your visitor has an existing account with Keycafe, they will receive the email in their selected language.
If your visitor does not have an account, but you have specified the access email language when you provided them an access, the specified language will be used.
If your visitor does not have an account and you have used their phone number to provide an access, we will determine their language based on the country code of their phone number.
Otherwise, English will be used as the default language.
Language of your customizations
Certain aspects of the platform allow you to customize messaging such as the visitor "welcome note" and settings related to firmware on private SmartBoxes (see SmartBox white-labeling). Please keep in mind that when you add such customizations, they will stay in the original language you wrote them in.