Managing Key Bin Inventory

In this article:

Manually Adjusting Key Bin Inventory

Sometimes as a customer service function you may wish to open a key bin for a guest user or service person at a location, or manually adjust the inventory. This could be due to the key inventory being out of sync (e.g., users returning keys incorrectly). The location dashboard gives you the ability to open any key bin or adjust its inventory in the database remotely.

  1. Log in to Keycafe desktop or on mobile.
  2. Select SmartBoxes.
  3. Select the SmartBox you would like to manage.
  4. Select Key Bins.

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Open a Bin

You can Authorize Release if you need to open a key bin. Select the lock icon, then One-Touch Open.  Press the flashing button on the SmartBox to open the bin.

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Add a Key to an Empty Bin

If a bin is marked as empty, you can add a key to it by selecting the first icon on the right and entering the key's name or serial number.

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Remove a Key from a Bin

If the bin is marked as occupied, you can remove the key by selecting the icon on the right.

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Protect or Disable a Key Bin

Placing a key bin under protected or disabled status means the system will not open that bin when users drop off keys, and keys will not be able to be picked up from that bin.

For example, if a bin has been damaged and should not be used, you can disable it. If a bin displays as empty but you suspect there are actually keys inside, you can protect it until you can go to the SmartBox to investigate.

  1. Log in to Keycafe desktop or on mobile.
  2. Select SmartBoxes.
  3. Select the SmartBox you would like to manage.
  4. Select Troubleshoot.
  5. Select Bin Statuses.
  6. Find the bin number you'd like to protect or disable, then select the shield icon for protect and the "x" icon for disable.

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