Billing

In this article:

• The Billing page
• SmartBox pricing
• Plan pricing
  • Monthly Billing
  • Annual Billing
• Risk-free trial
• Viewing billing information
• Updating payment details
• Viewing invoices
• Paying an invoice
• Redeem a coupon
• Upgrade or downgrade your plan
• How to pause billing

The Billing page

The billing page is where you can check your account credit, add your payment method and view your invoice. To access the billing page:

1. Click the user dropdown at the top near the right side and select My Account. 
2. Select Billing.

 

SmartBox pricing

We offer pay-per SmartBox pricing with multiple plans to fit your needs. Visit Keycafe Enterprise for SmartBox prices.

 

Plan pricing

Visit Plans and Pricing for the current plan rates.

If you choose an annual plan, device subscriptions are paid a year upfront and each device is on its own annual billing cycle based on the date it was first activated. Downgrades and upgrades between plans and billing cycles are each unique situations that are handled in different ways. If you do not want to pay by credit card or want to only pay once per year, you can purchase upfront credit to fund the recurring invoices.

 

Monthly Billing

You will be billed once a month for the previous 30 days of active device use. Devices must be on to be billed, so you will only be billed for each device that communicated with our server during the 30 day period.

 

Annual Billing

Each device is on its own billing cycle, so if you purchase new SmartBoxes, they will begin their annual cycle when activated. The plan renewal for each individual SmartBox is 12 months after the initial invoice date.

 

Risk-free trial

For all new customers, Keycafe offers a 45 day risk-free trial on our products and services. During this period, you are free to test the SmartBox device and different plans without being charged. You can also send back your device for a full refund.

After the trial period, you will be charged in arrears according to the payment schedule you have chosen (monthly or annual).

 

Viewing billing information

To view your plan, billing period, account credit, and payment method, proceed with the following steps:

1. Click the user dropdown at the top near the right side and select My Account. 
2. Select Security.
3. Select Billing, then Billing Settings.

 

Updating payment details

1. In the Billing section of your account, select Billing Settings and enter your credit card information.
2. Select Save.

 

Viewing invoices

1. In the Billing section of your account, select Invoices.
2. Select the arrow icon next to the invoice you would like to open.

 

Paying an invoice

1. In the Billing section of your account, select Invoices.
2. Select the hand icon on the right side of the invoice you would like to pay.
3. Enter your credit card information and select Pay [Amount].