If SmartBoxes go offline due to signal strength issues, they can execute a minimal set of functionalities. This includes the ability to unlock the bins and the SmartBox backplate lock using offline codes.
Offline SmartBox Access Codes
A set of codes are locally stored in SmartBoxes to unlock the device from the backplate. In order to obtain this code, proceed with the following steps:
1. Log into your Keycafe account and select SmartBoxes.
2. Navigate to the SmartBox you would like to unlock and select Troubleshoot.
3. Select Unlock Device and copy one of the listed codes.
4. To unlock the SmartBox, please use the touch screen on the box and select Touch Screen to Start.
5. Select Help & More.
6. Select Device Status.
7. Select Troubleshoot.
8. Enter the offline access code.
Offline Key Bin Access Codes
To obtain the codes for a specific bin, please:
1. Log into your Keycafe account and select SmartBoxes.
2. Navigate to the SmartBox you would like to unlock and select Key Bins.
3. Select the unlock icon on the specific bin you wish to release.
4. Select Unlock Codes. A list of access codes will be displayed.
5. To unlock the key bin, please use the touch screen on the box and select Touch Screen to Start.
6. Select Help & More.
7. Select Device Status.
8. Select Troubleshoot.
9. Enter the offline access code.
One Time Codes
Please note that every code can be used once. To generate new codes. select Refresh Unlock Codes from the Troubleshoot menu in your Keycafe account.