Ethernet Connectivity

Before You Start

Please ensure the two steps below are followed to make a connection.

1. Ensure your Ethernet port is 10/100 Mbps as the system will not work with a 1 Gbps router. If you have a 1GBPS router - simply plug in a 10/100 Mbps router in one of the ports and the system will connect - here is an example of a router that works. 

2. If you have a firewall make sure there is an open port. See solutions

How the SmartBox Connects

Keycafe SmartBoxes can connect to the cloud using an Ethernet connection. An internet connection is necessary for the SmartBox to function. Once set up, the device will check in to the Keycafe server on a regular basis and you will be notified if it loses its connection. We provide a number of tools to monitor the signal of your SmartBoxes so you can optimize and understand the connectivity of each of your SmartBoxes over time.

Connecting to Ethernet

MS5 Series

A. Connecting the Ethernet Cable

1. Plug in your Ethernet cable into the Ethernet port near the left side on the bottom of the SmartBox.

2. Plug the other end of your Ethernet cable into a router.

B. Testing the Connection

1. At the SmartBox home screen, tap Help & More, then Device Status.

2. Under Ethernet it should show Connected.

MS4 Series

A. Connecting the Ethernet Cable

1. Remove the backplate from your SmartBox.

2. Plug in your Ethernet cable into the Ethernet port and route the wire through the cable holder.

3. Route the cable down into one of the cable pass-throughs at the bottom of the SmartBox.

4. Plug the other end of your Ethernet cable into a router.

B. Testing the Connection

1. At the SmartBox home screen, tap Help & More, then Device Status.

2. Under Ethernet it should show Connected.

MS3 Series

A. Connecting the Ethernet Cable

1. Remove the backplate from your SmartBox.

2. Remove the screws from the console cover, exposing the Ethernet port.

3. Plug in your Ethernet cable and route the wire down into the cutout.

4. Replace the console cover and screws.

5. Route the cable down into one of the holes at the bottom of the SmartBox.

6. Plug the other end of your Ethernet cable into a router.

B. Enabling Ethernet in the App

1. Log In to the Keycafe mobile app on a Bluetooth-enabled Smartphone.

2. Select More, then SmartBoxes.

3. Select the SmartBox you're connecting Ethernet for. Note that you need to first add your SmartBox to a Location.

4. Select WiFi Setup.

5. Select Clear WiFi Credentials.

C. Testing the Connection

1. Press the small black button on the SmartBox console to reset the unit.

2. Tap the home screen and it will should show Ethernet as the connection.

Troubleshooting

Network Requirements

Please ensure that your network has a 10/100 Mbps router. If you have a 1 Gbps router the Ethernet on the Keycafe SmartBox will not work. There are many 10/100 Mbps options available for purchase that you can use to convert a single port on your 1 Gbps router to enable an Ethernet connection to your Smartbox.

Keep-Alive

In rare cases we may use a keep-alive to maintain the cloud connection of your SmartBox. This is a message that is routinely sent from your SmartBox to the cloud to prevent a disconnection.

This will require your SmartBox to first be connected to WiFi so our support team can remotely enable the keep-alive setting. Our default keep-alive frequency is 5 seconds, but this can be customized upon request.

Once updated, attempt to connect to Ethernet again.

Firewall Issues

MS4 and MS5 Series

See Cloud Services and Firewall for troubleshooting help.

MS3 Series

If your Ethernet connection is repeatedly failing to connect, it may be the case that your network firewall is restricting specific ports. These are the IP addresses that need to be accessible using port 5684, outbound.