1. Keycafe Help Centre
  2. Keycafe Enterprise Help Centre
  3. SmartBoxes

Ethernet Connectivity

Updated  

In this article:

Before you start

Please ensure the two steps below are followed to make a connection.

  1. Ensure your Ethernet port is 10/100 Mbps as the system will not work with a 1 Gbps router. If you have a 1GBPS router - simply plug in a 10/100 Mbps router in one of the ports and the system will connect - here is an example of a router that works. 
  2. If you have a firewall make sure there is an open port. See solutions

 

How the SmartBox connects

The MS3 series SmartBoxes can connect to the cloud using an Ethernet connection. A connection is necessary for the SmartBox to function. Once set up, the device will check in to the Keycafe server on a regular basis and you will be notified if it loses its connection. We provide a number of tools to monitor the signal of your SmartBoxes so you can optimize and understand the connectivity of each of your SmartBoxes over time.

Importance of Connection Quality

Most operating aspects of the SmartBox require an internet connection, including key exchanges and diagnostic reporting to your account. Every SmartBox will have a different quality of connection based on your Ethernet connection.

 

Connecting to Ethernet

MS4 Series

A. Connecting the Ethernet cable

  1. Remove the backplate from your SmartBox.
  2. Plug in your Ethernet cable into the Ethernet port and route the wire through the cable holder.
  3. Route the cable down into one of the cable pass-throughs at the bottom of the SmartBox.
  4. Plug the other end of your Ethernet cable into a router.

 

B. Testing the connection

  1. At the SmartBox home screen, tap Help & More, then Device Status.
  2. Under Ethernet it should show Connected.

 

MS3 Series

A. Connecting the Ethernet cable

  1. Remove the backplate from your SmartBox.
  2. Remove the screws from the console cover, exposing the Ethernet port.
  3. Plug in your Ethernet cable and route the wire down into the cutout.
  4. Replace the console cover and screws.
  5. Route the cable down into one of the holes at the bottom of the SmartBox.
  6. Plug the other end of your Ethernet cable into a router.

 

B. Enabling Ethernet in the app

  1. Login to the Keycafe mobile app on a Bluetooth-enabled Smartphone.
  2. Select More.
  3. Select SmartBox Connect.
  4. Select Ready.
  5. Scan the QR code of the side of the SmartBox.
  6. Select Clear WiFi Credentials.

 

C. Testing the connection

  1. Press the small black button on the SmartBox console to reset the unit.
  2. Tap the home screen and it will should show Ethernet as the connection.

Not connected?

If the SmartBox screen is not showing Ethernet as the connection, redo the steps for Enabling Ethernet in the app and reset the system again.

 

Troubleshooting

Network requirements

Please ensure that your network has a 10/100 Mbps router. If you have a 1 Gbps router the Ethernet on the Keycafe SmartBox will not work. There are many 10/100 Mbps options available for purchase that you can use to convert a single port on your 1 Gbps router to enable an Ethernet connection to your Smartbox.

 

Keep-alive

In rare cases we may use a keep-alive to maintain the cloud connection of your SmartBox. This is a message that is routinely sent from your SmartBox to the cloud to prevent a disconnection.

This will require your SmartBox to first be connected to WiFi so our support team can remotely enable the keep-alive setting. Our default keep-alive frequency is 5 seconds, but this can be customized upon request.

Once updated, attempt to connect to Ethernet again.

 

Firewall issues

MS4 Series

See Cloud Services and Firewall for troubleshooting help.

 

MS3 Series

If your Ethernet connection is repeatedly failing to connect, it may be the case that your network firewall is restricting specific ports. These are the IP addresses that need to be accessible using port 5684, outbound.

 

IP Address IP Address IP Address IP Address IP Address
100.24.218.239 52.71.103.125 52.45.119.161 34.235.244.53 44.229.92.23
100.25.173.224 52.71.128.63 52.45.184.198 44.193.146.40 44.237.31.169
18.207.91.87 54.173.228.56 52.5.139.123 50.16.101.66 44.239.114.42
23.23.9.20 54.86.95.155 52.55.151.249 52.1.178.219 44.239.155.57
3.213.147.99 54.89.197.169 52.73.116.144 52.20.217.163 44.241.158.70
3.214.233.135 54.89.85.128 54.156.102.145 52.205.89.102 44.242.78.37
3.226.200.156 18.205.129.174 54.157.234.210 52.22.68.60 52.10.190.140
3.228.52.152 18.213.204.144 54.167.167.197 52.23.88.203 52.13.21.123
3.230.245.180 18.235.119.160 54.205.181.192 52.44.229.226 52.24.245.126
3.92.116.83 18.235.242.99 54.210.6.112 52.70.247.238 52.24.89.200
34.199.82.114 23.22.106.170 54.80.135.182 52.70.88.102 52.33.0.189
34.233.110.230 23.23.22.200 54.80.170.51 54.156.243.78 52.33.9.213
35.171.39.5 3.208.91.193 100.25.253.74 54.226.52.22 52.37.154.7
44.196.226.210 3.213.38.74 107.20.179.248 54.81.159.250 52.37.190.54
44.198.134.134 3.221.112.205 18.213.90.196 54.82.141.176 52.89.67.184
52.2.199.5 3.221.83.249 18.214.12.187 54.86.198.203 54.190.158.186
52.20.53.193 3.226.206.205 3.210.194.186 54.87.6.11 18.204.39.248
52.55.194.72 3.227.102.48 3.215.122.234 54.89.110.189 18.233.178.22
54.198.12.184 3.230.254.13 3.221.51.74 3.233.34.65 3.216.13.114
54.208.229.4 34.202.87.237 3.222.143.118 3.211.31.17 3.215.88.102
18.215.131.110 34.226.32.165 3.222.22.246 35.155.134.240 52.203.72.101
18.235.236.115 34.227.215.27 3.222.253.60 35.155.168.44 54.172.35.115
3.216.239.14 34.231.252.59 3.223.76.106 35.162.216.217 54.175.97.25
3.225.178.96 34.235.191.96 3.224.151.208 35.164.75.111 18.209.26.183
3.227.103.68 34.236.9.242 3.225.113.205 35.165.159.47 18.232.243.62
3.229.48.190 35.174.255.219 3.227.163.177 35.81.187.149 3.217.125.204
3.230.53.201 35.174.42.159 3.228.117.244 35.81.216.4 34.225.48.197
3.230.94.67 44.194.182.214 3.229.224.193 35.82.184.78 35.173.117.136
3.233.10.160 50.17.204.152 3.229.60.237 35.82.227.148 52.204.207.106
34.195.89.106 52.0.19.89 3.235.149.27 35.82.246.155 54.146.16.198
44.194.106.70 52.201.142.48 3.85.71.8 35.82.247.165 34.197.34.115
44.197.60.159 52.205.124.79 34.194.48.89 35.82.49.84 34.236.89.80
52.1.233.8 52.206.247.37 34.228.183.229 35.82.53.89 34.237.85.96
52.5.128.226 52.207.44.92 34.233.0.183 44.225.184.175  

 

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