In this article:
Tips to Ensure a Successful Connection
- If your network has restrictive filtering, whitelist your SmartBox's MAC address. Contact support to find your MAC address.
- Your SmartBox needs to be able to connect to Cloudflare's DNS servers (220.127.116.11, 18.104.22.168).
- Your SmartBox needs to be able to contact 4 services running on different subdomains of keycafe.com (subdomain.keycafe.com):
IP Address Whitelisting
The IP addresses used by Keycafe for cloud services are subject to change, so we recommend not relying on a static whitelist.