In this article:
Tips to ensure a successful connection
- If your network has restrictive filtering, whitelist your SmartBox's MAC address. Contact support to find your MAC address.
- Your SmartBox needs to be able to connect to Cloudflare's DNS servers (184.108.40.206, 220.127.116.11).
- Your SmartBox needs to be able to contact 4 services running on different subdomains of keycafe.com (subdomain.keycafe.com):
IP Address Whitelisting
The IP addresses used by Keycafe for cloud services are subject to change, so we recommend not relying on a static whitelist.