In this article:
Tips to Ensure a Successful Connection
- If your network has restrictive filtering, whitelist your SmartBox's MAC address. Contact support to find your MAC address.
- Your SmartBox needs to be able to connect to Cloudflare's DNS servers (1.1.1.1, 1.0.0.1).
- Ensure you allow persistent connections for up to 1 minute for push support.
- Your SmartBox needs to be able to send outbound traffic to 4 services running on different subdomains of keycafe.com (subdomain.keycafe.com):
Subdomain | Port | Service |
push | 500 | Push notifications |
monitor | 443 | Device monitoring |
ota | 443 | Over-the-air updates |
www | 443 | General functionality |
IP Address Whitelisting
The IP addresses used by Keycafe for cloud services are subject to change, so we recommend not relying on a static whitelist.