Dropping Off a Key

Dropping off a key is an easy process that can be done with or without the Keycafe iOS or Android app. Once dropped off, the keys will be stored in an isolated key bin and available for others to pickup.

To drop off keys with a Keycafe fob already attached, please proceed with the following steps:

Key-owner Dropping Off Keys for The First Time

If you are a key-owner dropping off your keys for the first time, visit Setting Up a Key with a Keycafe Fob.

Accessibility for Users with Disabilities

If you are a person with disabilities, please visit Accessibility to learn more about how we can assist you with dropping off keys.

Dropping Off Keys Using a Booking Code at the SmartBox

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1. Locate your Keycafe SmartBox.

2. On the SmartBox touch screen, Touch Screen to Start.

3. Select Key Drop Off.

4. Enter your Access Code. This code will be the code associated with your Keycafe account or the code you received in your access communication (more information below).

5. Select Enter.

6. Scan the key fob by placing the fob that is attached to your key on the scan area of the SmartBox (usually on the right side of the box or right of the screen). Upon scanning, you will hear a beep sound followed by a key bin door opening.

7. Place your keys in the open key bin and close the key bin door firmly.

You Are All Done!

Ensure all doors on the SmartBox are closed before you leave.

Dropping Off Keys Using the URL Link

2. Open the link via email or SMS message. Select the link or CLICK FOR YOUR ACCESS.

3. From the My Access page, select Drop Off the Keys, and select Next.

4. Scan the key fob by placing the fob that is attached to your key on the scan area of the SmartBox (usually on the right side of the box or right of the screen). Upon scanning, you will hear a beep sound followed by a key bin door opening.

5. Place your keys in the open key bin and close the key bin door firmly.

Dropping Off Keys Using the Mobile App

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1. Log into the Keycafe app.

2. Locate Keycafe SmartBox.

3. Select the Keys menu section.

4. Select the key that you want to drop off.

5. Select Drop Off Key.

6. Select Next and follow the instructions on the app screen.

7. Scan the key fob by placing the fob that is attached to your key on the scan area of the SmartBox (usually on the right side of the box or right of the screen). Upon scanning, you will hear a beep sound followed by a key bin door opening.

8. Place your keys in the open key bin and close the key bin door firmly.

Legacy SmartBox Drop offs

If you are using a legacy SmartBox (black box with a large phone-sized screen in the bottom right) and using the app to drop off a key, you will be given a code to enter on the screen. Enter the code on the legacy SmartBox and follow the on-screen instructions.

Finding Your Code

  • If you are a registered user, your code is usually the same as your mobile number (including the country code). You can find your access code by navigating to More -> Account -> SmartBox Login Codes.

  • If you are a visitor and have been provided with an access via email or SMS, you have received an email that included a secure and unique access code. Please use that code to access the keys.

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