Account Management

In this article:

• How to Change Account Phone Number
• How to Change Account Email Address
• How to Change Account Name
• Global SmartBox Codes
• How to Pause Account
• Account Cancellation

How to Change Account Phone Number

1. Click the user dropdown at the top near the right side and select My Account. 
2. Select Account, then the Edit button.
3. Select your country code from the flag drop down menu.
4. Enter in your new mobile phone number.
5. Enter the verification code sent via SMS to your new mobile and select Confirm.
6. Select Update.

How to Change Account Email Address

1. Click the user dropdown at the top near the right side and select My Account. 
2. Select Account, then the Edit button.
3. Enter your new email address in the Email field.
4. Select Update Email.

How to Change Account Name

1. Click the user dropdown at the top near the right side and select My Account. 
2. Select Account, then the Edit button.
3. Enter your new first name and last name
4. Select Update.

Global SmartBox Codes

Global SmartBox Codes allow you to pick up and drop off your keys without the app. If you use the mobile phone code and have 2FA toggled on, you will also need to enter in a verification code sent to your mobile. If you use the non-mobile code, you will not need to enter in a verification even if 2FA is toggled on.

How to Pause Account

As long as you do not have a key dropped off at a SmartBox, you will not be charged any fees.

Account Cancellation

1. Please make sure that all your keys have been picked up from Keycafe SmartBoxes.
2. Click the user dropdown at the top near the right side and select My Account. 
3. Select Account, then the Edit button.
4. Select Cancel Account, enter your reason for cancellation along with any feedback, and select Confirm Cancellation.