Account Management

In this article:

How to Change Account Phone Number

  1. Click the user dropdown at the top near the right side and select My Account
  2. Select Account, then the Edit button.
  3. Select your country code from the flag drop down menu.
  4. Enter in your new mobile phone number.
  5. Enter the verification code sent via SMS to your new mobile and select Confirm.
  6. Select Update.

Your Phone Number is Required

Please note that you cannot remove your number without replacing it with a new number.

 

How to Change Account Email Address

  1. Click the user dropdown at the top near the right side and select My Account
  2. Select Account, then the Edit button.
  3. Enter your new email address in the Email field.
  4. Select Update Email.

 

How to Change Account Name

  1. Click the user dropdown at the top near the right side and select My Account
  2. Select Account, then the Edit button.
  3. Enter your new first name and last name
  4. Select Update.

 

SmartBox Login Codes

SmartBox login codes allow you to pickup and drop off your keys without the app. If you use the mobile phone code and have 2FA toggled on, you will also need to enter in a verification code sent to your mobile. If you use the non-mobile code, you will not need to enter in a verification even if 2FA is toggled on.

Account_Management.png

 

How to Pause Account

As long as you do not have a key dropped off at a SmartBox, you will not be charged any fees.

 

Account Cancellation

  1. Please make sure that all your keys have been picked up from Keycafe SmartBoxes.
  2. Click the user dropdown at the top near the right side and select My Account
  3. Select Account, then the Edit button.
  4. Select Cancel Account, enter your reason for cancellation along with any feedback, and select Confirm Cancellation.

Refunds when Cancelling an Account

When you cancel the service we will refund any unused public network credit purchased in the preceding 12 months. 

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