FAQs

About Keycafe

What is Keycafe?

Is my account tied to a specific Keycafe location?

When is Keycafe coming to my city?

Is Keycafe part of Airbnb?

How does Keycafe ensure key security?

Can property managers/realtors with many keys use Keycafe?

Is Keycafe available on my smartphone?

Does the Airbnb integration work with a co-hosted account?

How can I contact Customer Service?

 

Key Pickup and Drop Off

What is the process for dropping off keys without the Keycafe app?

What is the process for dropping off keys with the Keycafe app?

How do I drop off my own keys?

How do I pick up my own keys without using the Keycafe app?


Can my visitor contact Keycafe if there is an issue?

What is the process for picking up keys without the Keycafe app?

What is the process for picking up keys with the Keycafe app?

How do I pick up my own keys using the Keycafe app?

What if my phone number does not work at the Keycafe SmartBox location?

-How does my visitor pick up my keys?

Key Management

How do I add a new key to my account?

What if I lose or damage my Keycafe fob?

How many items can I have on one keychain?

Can I have multiple keys on one account?

 

How do I get a Keycafe fob?

What if I lose my keys?

How do I delete a key from my account?

Who can pick up and drop off keys?

How can I check the status of my keys?

Bookings

What are the different ways that I can provide my visitors with an access to my keys?

How can I give a visitor ongoing access to my keys?

What does my visitor receive when I give them key access?
Can I add multiple emails or phone numbers to receive Pick Up and Drop Off notifications?

How do I setup one-time temporary visitor access?

Accounts and Billing

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