FAQs Updated March 02, 2026 23:44 About Keycafe - What is Keycafe?- Is my account tied to a specific Keycafe location?- When is Keycafe coming to my city? - Is Keycafe part of Airbnb?- How does Keycafe ensure key security? - Can property managers/realtors with many keys use Keycafe?- Is Keycafe available on my smartphone?- Does the Airbnb integration work with a co-hosted account? - How can I contact Customer Service? Key Pickup and Drop Off - What is the process for dropping off keys without the Keycafe app?- What is the process for dropping off keys with the Keycafe app?- How do I drop off my own keys?- How do I pick up my own keys without using the Keycafe app? - Can my visitor contact Keycafe if there is an issue? - What is the process for picking up keys without the Keycafe app?- What is the process for picking up keys with the Keycafe app?- How do I pick up my own keys using the Keycafe app?- What if my phone number does not work at the Keycafe SmartBox location?-How does my visitor pick up my keys? Key Management - How do I add a new key to my account?- What if I lose or damage my Keycafe fob?- How many items can I have on one keychain?- Can I have multiple keys on one account? - How do I get a Keycafe fob?- What if I lose my keys?- How do I delete a key from my account?- Who can pick up and drop off keys?- How can I check the status of my keys? Bookings - What are the different ways that I can provide my visitors with an access to my keys?- How can I give a visitor ongoing access to my keys?- What does my visitor receive when I give them key access? - Can I add multiple emails or phone numbers to receive Pick Up and Drop Off notifications?- How do I setup one-time temporary visitor access? Accounts and Billing - How do I set up an account?- How do I pause my account?- How do I cancel my account?- What is Keycafe's refund policy? - Can I delete my phone number?- How do I change my phone number?- How can I reset my password?- How can I change my password? Locations - Where can I find a Keycafe location? - What if there is not a Keycafe location near me?