FAQs

Updated February 03, 2024 02:50

About Keycafe

- What is Keycafe?

- Is my account tied to a specific Keycafe location?

- When is Keycafe coming to my city?

- Is Keycafe part of Airbnb?

- How does Keycafe ensure key security?

- Can property managers/realtors with many keys use Keycafe?

- Is Keycafe available on my smartphone?

- Does the Airbnb integration work with a co-hosted account?

- How can I contact Customer Service?

Key Pickup and Drop Off

- What is the process for dropping off keys without the Keycafe app?

- What is the process for dropping off keys with the Keycafe app?

- How do I drop off my own keys?

- How do I pick up my own keys without using the Keycafe app?

- Can my visitor contact Keycafe if there is an issue?

- What is the process for picking up keys without the Keycafe app?

- What is the process for picking up keys with the Keycafe app?

- How do I pick up my own keys using the Keycafe app?

- What if my phone number does not work at the Keycafe SmartBox location?

-How does my visitor pick up my keys?

Key Management

- How do I add a new key to my account?

- What if I lose or damage my Keycafe fob?

- How many items can I have on one keychain?

- Can I have multiple keys on one account?

- How do I get a Keycafe fob?

- What if I lose my keys?

- How do I delete a key from my account?

- Who can pick up and drop off keys?

- How can I check the status of my keys?

Bookings

- What are the different ways that I can provide my visitors with an access to my keys?

- How can I give a visitor ongoing access to my keys?

- What does my visitor receive when I give them key access?

- Can I add multiple emails or phone numbers to receive Pick Up and Drop Off notifications?

- How do I setup one-time temporary visitor access?

Accounts and Billing

- How do I set up an account? - How do I pause my account? - How do I cancel my account? - What is Keycafe's refund policy?	- Can I delete my phone number? - How do I change my phone number? - How can I reset my password? - How can I change my password?

Locations

- Where can I find a Keycafe location?	- What if there is not a Keycafe location near me?