1. Keycafe Help Centre
  2. Keycafe Public Network Help Centre
  3. Quickstart Guides

FAQs

Updated  

About Keycafe

- What is Keycafe?

- Is my account tied to a specific Keycafe location?

- When is Keycafe coming to my city?

- Is Keycafe part of Airbnb?

- How does Keycafe ensure key security?

- Can property managers/realtors with many keys use Keycafe?

- Is Keycafe available on my smartphone?

- Does the Airbnb integration work with a co-hosted account?

- How can I contact Customer Service?

Key Pick Up and Drop Off

- What is the process for dropping off keys without the Keycafe app?

- What is the process for dropping off keys with the Keycafe app?

- How do I drop off my own keys?

- How do I pick up my own keys without using the Keycafe app?

- I'm unable to drop off my newly registered keys; can a friend drop them off for me? 		- What is the process for picking up keys without the Keycafe app?

- What is the process for picking up keys with the Keycafe app?

- How do I pick up my own keys using the Keycafe app?

- What if my phone number does not work at the Keycafe SmartBox location?

-How does my visitor pick up my keys?

- Can my visitor contact Keycafe if there is an issue?

Photo ID Verification

- How do I request photo ID from a visitor?

- How do I request real-time photo identification of a visitor prior to key access? 		- I am a visitor, how do I upload my photo ID?

- I am a visitor, how do I upload my selfie for verification?

Key Management

- How do I add a new key to my account?

- What if I lose or damage my Keycafe fob?

- How many items can I have on one keychain?

- Can I have multiple keys on one account? 		- How do I get a Keycafe fob?

- What if I lose my keys?

- How do I delete a key from my account?

- Who can pick up and drop off keys?

- How can I check the status of my keys?

Bookings

- What are the different ways that I can provide my visitors with an access to my keys?

- How can I give a visitor ongoing access to my keys?

- What does my visitor receive when I give them key access? 		- Can I add multiple emails or phone numbers to receive Pick Up and Drop Off notifications?

- How do I setup one-time temporary visitor access?

Accounts and Billing

- How do I set up an account?

- How do I pause my account?

- How do I cancel my account?

- What is Keycafe's refund policy? 		- Can I delete my phone number?

- How do I change my phone number?

- How can I reset my password?

- How can I change my password?

Locations

- Where can I find a Keycafe location? - What if there is not a Keycafe location near me?
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