Premium Feature
Integrations are a feature only available to users on the Premium and Business Pro plans.
What Does the Integration Do?
Hostaway is a property management software for vacation rentals and Airbnbs. Using the Hostaway integration with Keycafe allows for key access codes and instructions to automatically be created and sent to your guests when a reservation is created in Hostaway.
How to Set Up the Integration
1. Generate a Keycafe API Key
- Click the user dropdown at the top right and select My Account > Advanced > API Settings > Generate Key.
- Keep this tab open, or copy the API key and paste it into a document. If you exit the page, the code will disappear and you will need to repeat the steps to generate another key.
2. Generate a Hostaway API Key
- Follow the steps from Hostaway to create an API key.
- Take note of both the Account ID and API Key.
3. Link Your Accounts
- Open the Keycafe / Hostaway integration setup page.
- Enter your Keycafe account email address, Keycafe API key, Hostaway API key, and Hostaway Account ID, then click Submit.
Add Webhook to Hostaway
Once you complete the integration setup, you will receive an email containing a webhook URL.
- Copy the URL.
- In your Hostaway dashboard, select Settings > Integrations, and scroll down to Unified webhooks.
- Under Add Webhook, paste the URL and make sure Is enbaled is set to Yes, then click +Add.
Associate a Keycafe Key with Your Hostaway Listing
- In your Hostaway dashboard, select Listings, then copy the Listing ID Number.
- In your Keycafe dashboard, select Keys, then the key for the listing. If you have not yet created the key for the listing, see Adding a Key to do so.
- Select About Key > Edit, then enter the Listing ID Number from step 1 in the Internal Notes field and click Save.
Creating a Reservation with No Associated Key
If a reservation is created in Hostaway and there is no associated key in Keycafe, a new key will be created automatically with the Listing ID Number filled out in the Internal Notes.
Using the Integration
Once a Guest Reservation is created in Hostaway, a Keycafe one-time booking for the associated key will be automatically generated with the same start and end date/time as the reservation. Any changes to the reservation in Hostaway will be reflected in the Keycafe booking, including a cancellation of the reservation. Please allow for 1-2 minutes for new reservations and changes to show up in the Keycafe booking.
The booking code to access the key at your SmartBox is then automatically sent to the guest by email.
SmartBox Location
Note that the email does not specify where your SmartBox is located, so you will need to separately let your guest know where it is.