Video Recording

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Premium Feature for MS5 SmartBoxes

Video Recording is a feature only available to users with an MS5 SmartBox on the Premium and Business Pro plans.

Enable or Disable Video Recording

Video recording settings are location-specific, so users with multiple locations will need to enable the settings individually. Only the account owner and organization admins can access video recording settings.

  1. On the desktop app, select Locations from the left menu. On mobile, select More, then Private Locations.
  2. Select the location you'd like to enable video recording for.
  3. Select Settings.
  4. Toggle on the button for Key Exchange Event Videos.


Change Recording Trigger

You can choose to begin video recordings either when the SmartBox proximity sensor detects movement within 2 feet, or when the screen is interacted with.

  1. Under the Key Exchange Event Videos setting, select which trigger option you'd prefer.


View Recorded Videos

Currently, recorded videos can only be viewed on the SmartBox screen. Cloud storage for viewing in the Keycafe app is coming soon. Since you need to be physically at the SmartBox to view recorded videos, we recommend using the mobile app to complete the following steps.

  1. In the mobile app, select More, then Private Locations. If using the desktop app, select Locations from the left menu.
  2. Select the location you'd like to view video recording of.
  3. Select Troubleshoot, then Exchange Event Video List.
  4. Select Show Video List.
  5. Tap the button that appears on the SmartBox screen.
  6. You can now view all videos recorded on your SmartBox.


Video Storage Information

A SmartBox can store ~25 GB of video, and will begin erasing the oldest files when it reaches capacity. Videos over 14 days old are also automatically deleted.

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