Account Management

How to Change Account Phone Number

Your Phone Number is Required

Please note that you cannot remove your number without replacing it with a new number.

1. Log into your Keycafe account.

2. Select the More menu tab.

3. Select Account.

4. Select the Edit button in the top right-hand corner.

5. Select your country code from the flag drop down menu.

6. Enter in your new Mobile phone number.

7. Enter verification code sent via SMS to your new Mobile and select Confirm.

8. Select Update.

How to Change Account Email Address

1. Log into your Keycafe account.

2. Select the More menu tab.

3. Select Account.

4. Select the Edit button in the top right-hand corner.

5. Enter your new email address in the Email field.

6. Select Update Email.

How to Change Account Name

1. Log into your Keycafe account.

2. Select the More menu tab.

3. Select Account.

4. Select the Edit button in the top right-hand corner.

5. Enter your new first name and last name

6. Select Update

SmartBox Login Codes

SmartBox login codes allow you to pickup and drop off your keys without the app. If you use the mobile phone code and have 2FA toggled on, you will also need to enter in a verification code sent to your mobile. If you use the non-mobile code, you will not need to enter in a verification even if 2FA is toggled on.

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How to Pause Account

As long as you do not have a key dropped off at a SmartBox, you will not be charged any fees.

Account Cancellation

1. Please make sure that all your keys have been picked up from Keycafe SmartBoxes.

2. Log into your Keycafe account.

3. Select the More menu tab.

4. Select Account.

5. Select the Edit button in the top right-hand corner.

6. Select Cancel Account, enter your reason for cancellation along with any feedback and select Confirm Cancellation.

No Refund When Cancelling an Account

Please note that when you cancel your account, your Keycafe account will be closed and your billing account will terminate without refund.

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