Account Management

In this article:

• Access Your Account Menu
• Change Account Phone Number
• Change Account Email Address
• Change Account Name
• Global SmartBox Codes
• Account Cancellation

Access Your Account Menu

On desktop:

1. Click the user dropdown at the top right and select My Account. 
2. Select Account, then the Edit button.

On mobile:

1. Tap More, then Account.
2. Tap Edit at the top right.

Change Account Phone Number

1. Select your country code from the flag drop down menu.
2. Enter in your new mobile phone number.
3. Enter the verification code sent via SMS to your new mobile and select Confirm.
4. Select Update.

Change Account Email Address

1. Enter your new email address in the Email field.
2. Select Update Email.

Change Account Name

1. Enter your new first name and last name
2. Select Update.

Global SmartBox Codes

Global SmartBox Codes allow you to pick up and drop off your keys without the app, and they cannot be edited. If you use your mobile phone number and have 2FA toggled on, you will also need to enter in a verification code sent to your mobile. If you use the non-mobile code, you will not need to enter in a verification even if 2FA is toggled on.

Account Cancellation

1. Please make sure that all your keys have been picked up from Keycafe SmartBoxes.
2. Select Cancel Account, enter your reason for cancellation along with any feedback, and select Confirm Cancellation.